http://www.stamres.psychol.ucl.ac.uk/Vol1-Issue1.pdf
http://gregorysnyder.com/CV/data/Snyder-FRP-2005.pdf
Monday, April 18, 2011
Sunday, April 17, 2011
INFO IRS 2010 TAX RETURN DEADLINE IS MON. 4-18-2011
Wed: Talked to woman to get W-2 Info. A success, spoke calmly and slower on the telephone and was extremely polite.
Got job done.
Thurs. Spoke to friend was, emotionally. No control, self regulation. Caught a cold.
Friday. Very busy and sore throat. Cold starting
Saturday. RECALL: Focus on how you are saying it. Not on the content. Focus on reduced rate and aim for a slower rate, calm rate. ASKING FOR CLARIFICATION, NOT CONFRONTATION.
Sunday Calmer today. Talked to Jim on the phone, Ok. Jim seemed annoyed..........did not pay attention to rate.
Got job done.
Thurs. Spoke to friend was, emotionally. No control, self regulation. Caught a cold.
Friday. Very busy and sore throat. Cold starting
Saturday. RECALL: Focus on how you are saying it. Not on the content. Focus on reduced rate and aim for a slower rate, calm rate. ASKING FOR CLARIFICATION, NOT CONFRONTATION.
Sunday Calmer today. Talked to Jim on the phone, Ok. Jim seemed annoyed..........did not pay attention to rate.
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